We want you to be happy with your order. Our descriptions are thorough, and we have provided commonly asked questions to all of our products. If you are unsure of something, please email us at email@example.com before you purchase.
Returns need to be initiated within 30 days of receipt of product. We do not allow returns or refunds of washed, used, gently used or worn products, due to the nature of this product. We hope you can understand this. It has happened on more than one occasion that our sweet warehouse employees have unsuspectingly opened packages that contained used, and sometimes unwashed, worn items. Ask us how we knew! It’s not a pleasant experience. Please do not return anything to us without authorization. We will no longer open packages that we did not authorize to be returned. You will be given an RMA number to write on the outside of your package.
I would like to state, if your child can urinate more liquid than the diaper can hold, this is not a claim for defect. This is simply a matter of flooding the absorbency. If you suspect your child to be a heavy wetter, please consider spending the extra few dollars and invest in our triple waterproofed Hero Undies. Although they are slightly more expensive, they were designed to hold even when the absorbency has been fully flooded. They can also take more absorbent pads, as necessary.
To start a return for warranty consideration, please contact firstname.lastname@example.org. If your order received free shipping and we are granting a refund, any shipping costs Super Undies paid on your behalf will be deducted.